IMMEDIATE ASSISTANCE · 24 HOURS
A death has occurred. Start with one call.
You do not need every document or every decision before contacting us. A funeral director will ask a few essential questions, coordinate the immediate care and explain what can wait.
CALL A FUNERAL DIRECTOR NOW
Answered by phone 24 hours a day, 7 days a week.
If a death is expected through hospice, follow the contact instructions provided by the hospice team first.
WHAT HAPPENS NOW
Four calm, practical steps.
01
Call us
We ask where the death occurred and who is calling.
02
We coordinate care
Transportation and initial care are arranged with the appropriate people.
03
Meet privately
We schedule an arrangement conference at the funeral home or remotely.
04
Review choices
Service options, authorizations and itemized prices are explained in writing.
FOR THE FIRST CONVERSATION
A little information helps. Perfection is not required.
When available, it is helpful to know the full legal name, place of death, physician or hospice contact, next-of-kin details and whether burial or cremation has already been discussed.
What can wait
Music, flowers, printed materials, obituary wording and most personal details do not need to be decided during the first call.
NON-URGENT CONTACT
Send a short note when a call is not urgent.
This form is suitable for planning conversations, general questions or scheduling a visit. If a death has occurred, please call so we can respond without delay.
Do not include Social Security numbers, medical records, banking information or other sensitive details.
FIRST QUESTIONS
Enough information for the next step.
The answer may depend on where the death occurred and which local authorities are involved. Call whenever the situation is unclear.
Who should I call first?
If the death was expected under hospice care, follow the hospice team’s instructions. In other circumstances, call the appropriate emergency or medical authority when required, then contact the funeral home. We will help explain the sequence.